Bridging The Advice Gap And The Impact Of Consumer Duty

Season 6, Ep. 3

21/01/2025

Welcome to Beyond The Capital from SuperTech. 

This is a four-part mini-series about the Financial Regulation Innovation Lab. SuperTech has partnered with Fintech Scotland for the Lab, which is an industry-led collaborative research and innovation programme, helping to shape future financial regulation in the UK. 

The programme - and this mini-series - focuses on how new technologies can deliver better outcomes for customers following the introduction of Consumer Duty regulation.

This episode delves into the impact of Consumer Duty on financial advice. The regulation was introduced to improve customers’ experience of financial products and advice, but how is it impacting the advice gap?  

To find out, Hilary Smyth-Allen speaks to Ben Hampton, CEO of Wealth Wizards, and Professor John Finch of Glasgow University. John is the Principal Investigator in the Financial Regulation Innovation Lab project.

They discuss:

• How Gen Z's engagement with financial advice is different to older generations 

• How regulatory changes, such as Consumer Duty, can stimulate innovation in the industry

• The role technology can play in helping bridge the advice gap.

• AI's role in financial services and how it’s evolving

To find out more about the Financial Regulation Innovation Lab click here.